RunPilot Support

If you need help with RunPilot, email dingronghui@163.com.

To help us investigate faster, please include:

• App name and version
• iPhone and Apple Watch model
• iOS / watchOS version
• Steps that reproduce the issue
• Whether it involves Apple Health, iCloud, Apple Watch sync, or in-app purchases
• Screenshots or screen recordings, after hiding personal routes, locations, and health information

FAQ

Does RunPilot require an account?

No. RunPilot does not use a developer-operated account system.

Are my running records uploaded to a developer server?

No. RunPilot is local-first. Supported app data can sync through your own private iCloud database and does not pass through a RunPilot-operated server.

Can I disable Apple Health permissions?

Yes. You can manage RunPilot’s Health read/write permissions at any time in iOS Health or Settings.

How do I restore Pro?

Use Restore Purchases inside the app’s purchase screen. Purchases and subscriptions are processed by Apple App Store.